Frequently asked questionsHere you can find all the questions you need answered
Do you offer a Loyalty Rewards Program for regular customers?
Although we don't presently have a loyalty rewards programme, we might do so in the future.
What is "half-chest" or "across-chest" measurement?
This standard reference relates to the width of the garments, not the body. The measurement is obtained by laying the garment flat on a desk or table. The garment is then measured across the front, side seam to side seam, from a point that's just a few centimetres below where the sleeve joins the body of the garment. A garment with a half or across-chest measurement of 50cm would be skin-tight on a person with a 100cm chest. Therefore, the half or across-chest measurement - when doubled - should be a few centimetres more than the person's actual chest measurement (depending on the desired fit).
Where can I find the size chart?
The Size Chart, along with the Product Price Details and Garment Print Price Details, can be found under the add-to-cart table.
What are the specification for the logo/artwork to be provided for print orders?
If you are supplying a JPG/PNG, etc file, the logo must be at 300DPI to the size you would like it printed.
If you are supplying vector artwork (AI/EPS/PDF etc), please ensure all fonts are outlined and artwork is placed on a transparent background. All elements must be in vector format. We cannot guarantee the print quality if they are not vector.
We store your data in a manner that ensures security against unauthorised access, alteration, or deletion at a level commensurate with its sensitivity. We ensure to transmit your data in a manner that ensures security.
You can see the 'lock' icon at the start of our URL which signifies that your data is secure and private when shared with our website.
What payment methods do you accept?
You can make payments through credit cards or direct bank deposits and For GOVERNMENT DEPARTMENTS & SCHOOLS, payments may also be made via purchase orders.
How do we place an order using Purchase Order?
If you are a government department & school, you can select to place the order as a purchase order at the time of checkout. Once we receive the PO for your order, we will process and dispatch the order to you, along with a physical copy of your Invoice. Once your order has been delivered, we will email the payment details for the Invoice for your order.
How long does it take to get the payment confirmed?
If you pay for your order via Credit Card, then we receive the payment confirmation either the same day. Or the next business days.
For direct deposit orders (bank transfer), it takes 1-2 business days for the payment to be confirmed on our end.
How do I pay via Direct Bank Transfer?
At the time of checkout, please enter your details and on the Payments page, please select Direct Deposit. Once you place the order, you will receive an email from our system with the invoice for your order, along with our bank details for the transfer.
Who is "Wholesale Apparel Group"?
This is our trading name so charges on your credit or debit card will appear as "Wholesale Apparel Group". If you need to do check a charge or require an invoice for a transaction please let us know or login to your account and download the required invoice.
You will also see our trading name if you purchased items on our other sites: www.govests.com.au or www.wholesale-blank-tshirts.com.au.
Is hi-vis yellow or green?
According to Australian Standard AS/NZS 1906.4.2010, yellow (or lime) and orange are the two colours that meet this standard for daytime hi-vis. Hi-vis with reflective tape is also an important part of this type of clothing.
What size hard hats and caps are available?
For all of our hard helmets and caps, we only offer one standard size that fits all.
Is there a way we can have fitting trials or have samples supplied to our offices?
You can order as few as you require for your blank samples because we don't have a minimum order requirement.
Please email us at firstname.lastname@example.org if you would like to place a printed order. Please specify the sample's item, colour, size, and printing.
Can i find out when a product that is currently out of stock comes back in?
Yes, you can give us a call or email our Customer Service team at email@example.com
What is your return policy?
All returns or exchanges are charged a processing fee, as per the supplier, plus a return delivery cost applicable on exchanges. Customers wishing to return goods must notify our customer service team within 48 hours of delivery of goods.
Before any goods may be returned, customers must contact our customer service team for authorization of a Return Authority (“RA”) number or a RA Form. Goods must be returned by and at the customer’s expense in their original packaging with a copy of RA attached for goods to be accepted by the supplier’s warehouse. Goods returned without a RA form cannot be accepted.
The issue of a RA number and acceptance of returned goods by the Company’s staff does not constitute acceptance by the Company of the Customer’s claim for return.
I want to return my order. How do I go about this?
Customers who wish to return items must tell our customer care staff within 48 hours of delivery and return the goods to the warehouse within 10 days of delivery. Customers must contact our customer care team for authorization of a Goods Return Authority ("GRA") number before returning any goods. To be accepted by warehouse personnel, items must be returned by the customer in their original packaging, with all labels intact and in a re-saleable condition, along with a copy of the original invoice for the goods, and the GRA number must be clearly indicated on the outside of the box or other packaging. Warehouse personnel will not accept goods returned without a GRA number. The issuance of a GRA number and acceptance of returned products by us does not represent acceptance of the Customer's claim for return by the Company.
What are the conditions of return?
For return, the goods must be unused and in their original condition with all the tags attached. Also, they must be in original packaging. Once the items have been returned and confirmed with our warehouse, we will issue you a refund for the returned items.
What type of printing do you offer?
We offer Sublimation, Digital Transfer, Screen Printing, and Embroidery.
Can you provide me with a digital preview sample of my LOGO before I place my order?
Following the placement of an order, we offer a mockup for review. We only move forward with printing the order after the mockup has been approved.
How do I deliver the file that has to be printed for a custom order?
While adding the print to the order, you can attach the file you want to print. Additionally, you can send it as a reply to the order confirmation email.
How long do you keep our artwork files on your system?
We maintain the data from your artwork file for a year.
What about Screenprinting?
Screen printing involves making a stencil (which printers refer to as a "screen") and then applying layers of ink to the printing surface using that stencil. Each colour is applied with a different stencil, one at a time until the desired effect is achieved.
Screen-printed items have a minimum order quantity because of the additional materials and labour time required for this printing method.
If your print is the exact same as the last time you ordered with us, you won't have to pay for a new setup, but a half-setup fee, as long as your order is within a year of you purchasing from us initially.
What is sublimation printing?
Printing in black only on High-Vis Workwear is the most cost-effective way to get your logo or text printed onto the product. It creates clear and crisp designs that are wash-durable. However, it only works on products that are made using 100% Polyester, such as Safety Vests, High-Vis Polo shirts, Hi-vis jackets etc
Where is your company located?
3/51 Holbeche Rd, Arndell Park NSW 2148, Australia
This is the location of our warehouse where we maintain a stock of Code Red items and perform in-house printing.
What products do you offer?
We offer a wide range of Hi-Vis garments from safety vests, polos, jumpers, etc to PPE products.
Additionally, we provide a few standard non-hi-vis items like t-shirts and polos.
How can I customise a product?
You can customise on the product page while adding items to cart. If you have a specific need and don't know how to design it, please contact us; our team of designers can help.
Do you have a minimum order value?
We don't have a minimum order quantity for blank items. It's 12 for black print and 20–25 for full colour print.
What if I can’t find a particular style I’m after?
You can submit a quote request or send us an email at firstname.lastname@example.org if you can't locate a specific style or colour and one of our team members will get in touch with you to discuss how we can help. We'll do our best to get the finest match for the style you're after.
How long does a custom order take?
The printing and shipping of a customised order typically take 5-7 business days.
What if there is a mistake in my custom order?
Before printing, we send a mockup for approval. We make efforts to match the print as accurately as possible to the mockup.
How long is the shelf life for prints?
The print's lifespan is the same as the vest's lifespan when applying sublimation printing onto the high-visibility clothing.
How can I get a price quote?
You can email us at email@example.com and our team will contact you shortly or visit our website to get a pricing estimate for any item.
Can I set up a 30-day account?
No, we do not provide a 30-day account. The order cannot be processed until the payment has been received.
Do you offer pickups?
If you'd like, you can pick up your order in person at our store, which is located at 3/51 Holbeche Rd, Arndell Park NSW 2148, Australia, but only for Code Red items. Please choose pickup as your shipping option when placing your order. You might also arrange your own courier service.
Do you give discounts for resellers?
No, we don't offer any special deals to resellers. Our prices are already competitive.
What if I’m dissatisfied with an item?
Please get in touch with us through email and we'll be pleased to help.
How can I return an order?
To return an item, please contact us within 14 days.
How can I cancel my order?
Call or email us as soon as you can because once the courier has picked up your order, we will be unable to cancel it.
Can I get the tracking number?
Once your order has left our warehouse for shipping, you will get an email with a tracking link. You can check the status of your order's delivery online with Australia Post or Fastway Couriers using the tracking ID that is included in your email.
I am usually not at home; can you still deliver to me?
Yep! They'll either leave it somewhere safe if you're not typically around.
The courier may also leave a card. Then you will need to get in touch with them to arrange for a delivery window or a time to pick it up from their facility.
How do I find out my Correct Sizing?
We provide true to fit size guides on every product page to help you choose the correct size because sizing frequently varies by brand and style.
Do you have a showroom I can come and have a look at the products?
At present, we just have a warehouse where we hold a limited supply of CODE RED items and conduct sublimation and full-color printing.
How long does it take to ship an order?
Our orders can be broken down into 3 main types with each having a different lead time
Blank Orders(unprinted with no logo or embroidery)
CodeRed branded orders are dispatched the same day for all orders placed by 12 noon. Our couriers pick up from our warehouse at 3 to 5:30 pm so your order may sometimes leave the same day even if it's placed later than 12 pm.
Other brands ordered such as Syzmik or Identitee are dispatched within 1-2 business days. The order is forwarded to our partner brand electronically and they process the order as per their scheduled dispatched times. We can't guarantee a dispatch or mark any partner brand orders as urgent as we rely on our partner's internal processes to pick and dispatch these orders.
Can be broken down into 2:
- Orders from our brand CodeRed
- Orders from our partner brands
These orders are dispatched within 5-10 business days from payment and approval.
What are the terms for the same day dispatch offer
Products which have this option will be dispatched the same day if the order is placed and paid for before 11am. This offer only includes unprinted products. For printing the normal turn around time of 3-5 business day applies.
If the order is placed after 11am, it will be dispatched the next business day.
If the order includes multiple products, which some of do not include 'same day dispatch' the products which do qualify will be dispatched and the rest within normal dispatch time frames.
Do you ship internationally?
No, we do not currently offer international shipping. You can place an order from a foreign country; however, orders can only be shipped to Australian postal addresses.
Do you provide delivery services to distant areas that are far from the nearest town?
99.9% of Australians receive excellent services from Australia Post. Just include it in your delivery address if you have a post office, service station, or local pub where we can deliver the goods, and we'll get it there!
What delivery options do you offer?
We offer Standard roadway and express delivery. If you order stock from our brand, we also offer pickup from our warehouse. For delivery rates, you can see the details here - https://www.workdepot.com.au/info/shipping-info
Do you guarantee delivery ETA?
Please note that we can not offer a 100% guarantee regarding delivery timings. This is mainly because after the order is picked up by the courier, we can account for any delays faced by them while making the delivery of your order.
What if I need some Hi-Vis garments urgently?
If you order stock from our brand, then we can have your order dispatched as quickly as possible. We can also have your order dispatched the same day if you place your order in the morning before our daily driver comes to pick up the order.
Please see the link for our range of products from our brand - https://www.workdepot.com.au/products/brand/code-red
How do I access my tracking details?
Once your order is processed and shipped, we send an email containing the tracking number and the link for your order. The tracking link also provides the number of packages in your order. If provided by the courier, you can also check the ETA for your delivery.
Which couriers services do you use?
We usually use Australia Post and StarTrack for deliveries. But depending on the location and urgency of the order, we may use other services too. E.g. we use Capital Transport if the delivery is to be made on the same day and within Sydney Metro. For urgent deliveries outside of Sydney, we may also use TNT Express.
Please note that for urgent deliveries, the delivery charges will be higher.
Can I arrange for a courier pickup for my order?
If your order is for hi-vis garments from our brands (CodeRed and GoVests), or your order is being printed in our warehouse, then yes, you can arrange for your courier pickup from our warehouse.
But please check in with us via call or email before placing the order, if you wish to arrange for your courier.
Why I am I seeing different shipping charges for different items in my cart?
If you place an order for items from more than one supplier, then the shipping is calculated separately for each supplier. This is because these items are shipped to you directly from the supplier's warehouse.
At the time of checkout for your order, we'll show you delivery charges for each of your products. Depending on the supplier, we can also offer express shipping.