Frequently asked questionsHere you can find all the questions you need answered
What is your return policy?
All returns or exchanges are charged a processing fee, as per the supplier, plus a return delivery cost applicable on exchanges. Customers wishing to return goods must notify our customer service team within 48 hours of delivery of goods.
Before any goods may be returned, customers must contact our customer service team for authorization of a Return Authority (“RA”) number or a RA Form. Goods must be returned by and at the customer’s expense in their original packaging with a copy of RA attached for goods to be accepted by the supplier’s warehouse. Goods returned without a RA form cannot be accepted.
The issue of a RA number and acceptance of returned goods by the Company’s staff does not constitute acceptance by the Company of the Customer’s claim for return.
I want to return my order. How do I go about this?
Customers who wish to return items must tell our customer care staff within 48 hours of delivery and return the goods to the warehouse within 10 days of delivery. Customers must contact our customer care team for authorization of a Goods Return Authority ("GRA") number before returning any goods. To be accepted by warehouse personnel, items must be returned by the customer in their original packaging, with all labels intact and in a re-saleable condition, along with a copy of the original invoice for the goods, and the GRA number must be clearly indicated on the outside of the box or other packaging. Warehouse personnel will not accept goods returned without a GRA number. The issuance of a GRA number and acceptance of returned products by us does not represent acceptance of the Customer's claim for return by the Company.
What are the conditions of return?
For return, the goods must be unused and in their original condition with all the tags attached. Also, they must be in original packaging. Once the items have been returned and confirmed with our warehouse, we will issue you a refund for the returned items.