Frequently asked questionsHere you can find all the questions you need answered
Where is your company located?
3/51 Holbeche Rd, Arndell Park NSW 2148, Australia
This is the location of our warehouse where we maintain a stock of Code Red items and perform in-house printing.
What products do you offer?
We offer a wide range of Hi-Vis garments from safety vests, polos, jumpers, etc to PPE products.
Additionally, we provide a few standard non-hi-vis items like t-shirts and polos.
How can I customise a product?
You can customise on the product page while adding items to cart. If you have a specific need and don't know how to design it, please contact us; our team of designers can help.
Do you have a minimum order value?
We don't have a minimum order quantity for blank items. It's 12 for black print and 20–25 for full colour print.
What if I can’t find a particular style I’m after?
You can submit a quote request or send us an email at firstname.lastname@example.org if you can't locate a specific style or colour and one of our team members will get in touch with you to discuss how we can help. We'll do our best to get the finest match for the style you're after.
How long does a custom order take?
The printing and shipping of a customised order typically take 5-7 business days.
What if there is a mistake in my custom order?
Before printing, we send a mockup for approval. We make efforts to match the print as accurately as possible to the mockup.
How long is the shelf life for prints?
The print's lifespan is the same as the vest's lifespan when applying sublimation printing onto the high-visibility clothing.
How can I get a price quote?
You can email us at email@example.com and our team will contact you shortly or visit our website to get a pricing estimate for any item.
Can I set up a 30-day account?
No, we do not provide a 30-day account. The order cannot be processed until the payment has been received.
Do you offer pickups?
If you'd like, you can pick up your order in person at our store, which is located at 3/51 Holbeche Rd, Arndell Park NSW 2148, Australia, but only for Code Red items. Please choose pickup as your shipping option when placing your order. You might also arrange your own courier service.
Do you give discounts for resellers?
No, we don't offer any special deals to resellers. Our prices are already competitive.
What if I’m dissatisfied with an item?
Please get in touch with us through email and we'll be pleased to help.
How can I return an order?
To return an item, please contact us within 14 days.
How can I cancel my order?
Call or email us as soon as you can because once the courier has picked up your order, we will be unable to cancel it.
Can I get the tracking number?
Once your order has left our warehouse for shipping, you will get an email with a tracking link. You can check the status of your order's delivery online with Australia Post or Fastway Couriers using the tracking ID that is included in your email.
I am usually not at home; can you still deliver to me?
Yep! They'll either leave it somewhere safe if you're not typically around.
The courier may also leave a card. Then you will need to get in touch with them to arrange for a delivery window or a time to pick it up from their facility.
How do I find out my Correct Sizing?
We provide true to fit size guides on every product page to help you choose the correct size because sizing frequently varies by brand and style.
Do you have a showroom I can come and have a look at the products?
At present, we just have a warehouse where we hold a limited supply of CODE RED items and conduct sublimation and full-color printing.