Workdepot Return Policy

Return & Refund Policy

Welcome to our workdepot Australia!

All our products can returned for free within 30 days for any reason! Please see below for more details.

 

This policy is appicable only for products purchased on www.workdepot.com.au

The return policy is only suitable for any products purchased on this website. It does not apply to our branded products that may be sold via other channels. You must have purchased the item and received an invoice from our company website directly.

When will we cover return costs

We will cover all returns costs in these cases, including providing you a courier label and organise the pickup and return to our warehouse:

  1. Arrived damage

If your product is damaged on the way, either via the courier or other incorrect handling.

  1. Missing parts

If your product parts are detective or missing, we can send you the replacement parts or organise a return

 3. Wrong items

If you received a different product  from the one you ordered, we will send you the correct items and organise pickup of the incorrect items

  1. Doesn't work or defective

 If the product you ordered does not work the way it's designed, we will send you a replacement a organise pickup of the defective item

 

 You will need to cover the return cost to us (or drop off at our warehouse) when this happens:

We always will accept returns within 30 days(or 45 days for holiday period in December) but you may need to cover the cost of return when:

1. Change of mind

If you have already received the item but changed your mind and don't want it anymore. Ordered it by mistake, change of mind, or you have found a cheaper price, we will take the item back, but you will need to cover the cost of the return, or drop it off at our warehouse

 

2. Doesn't fit

If the size of the product you received is not fit, we are unable to collect the items as we have clear sizing charts for each product

 

How to return the original product?

  1. Pickup No return Label via company driver

When you ask for the return, our customer servicer notifies you that we will pick up the original item. You can reply to us with the scheduled pickup time; if you don't respond to it, then wait 1-2 days, and we will provied you a scheduled time.

  1. Standard return via courier

We will send you a return label which needs to be attached to the box

What happens after I've returned the items

  1.  If you want a replacement, you can notify us to send you the new items after we have received the 
  2.  If you want to refund it, after the original product has arrived at our warehouse, you can inform us of a full refund. 

Note: All explaining authorization belongs to us. If you have any problem, please don't hesitate to contact us!

 

Refund policy

Every product is backed by a 12-months warranty and a 30-day return policy from the date of purchase. Exceptional circumstances will be listed clearly in the listing. If you need to return a product and get a refund, please contact us for a free shipping label and ship it back.

 

Satisfying Guarantee for Every Purchase

Dear customer, If you are not satisfied with an item purchased from workdepot.com.au, please contact us before applying for a return or refund. A prompt exchange should be issued within 30 days of delivery in original packaging and with proof of purchase from Vevor.

 

If you are shipping the product

Carefully pack the item(s) in the original package.

Stick the shipping label we offered on the outside of the satchel or carton.

The refund would be processed after the item is received by our warehouse staff, which is confirmed to be unopened and in good condition.

You should ship the item back to our warehouse, and you must choose the right warehouse. If you don't know the correct warehouse, please contact us. 

 

How long you will receive the refund money?

  1. If you pay by the credit card, you will receive a refund within 3-15 days after receiving the refund email (as per the customer-owner credit card company transferring time).
  2. If you pay through the Paypal, you will receive the refund on time after you receive the refund email.
  3. We don't charge any processing fee.

Notice:

Customers will only be charged once at most for shipping costs (this includes returns);

There is no-restocking to be charged to the consumers for the product's return. If you have any question, please contact us: 

  • Phone number: (02) 8880-3731
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  • Email: team@workdepot.com.au