Frequently asked questionsHere you can find all the questions you need answered
How long does it take to ship an order?
Our orders can be broken down into 3 main types with each having a different lead time
Blank Orders(unprinted with no logo or embroidery)
CodeRed branded orders are dispatched the same day for all orders placed by 12 noon. Our couriers pick up from our warehouse at 3 to 5:30 pm so your order may sometimes leave the same day even if it's placed later than 12 pm.
Other brands ordered such as Syzmik or Identitee are dispatched within 1-2 business days. The order is forwarded to our partner brand electronically and they process the order as per their scheduled dispatched times. We can't guarantee a dispatch or mark any partner brand orders as urgent as we rely on our partner's internal processes to pick and dispatch these orders.
Can be broken down into 2:
- Orders from our brand CodeRed
- Orders from our partner brands
These orders are dispatched within 5-10 business days from payment and approval.
What are the terms for the same day dispatch offer
Products which have this option will be dispatched the same day if the order is placed and paid for before 11am. This offer only includes unprinted products. For printing the normal turn around time of 3-5 business day applies.
If the order is placed after 11am, it will be dispatched the next business day.
If the order includes multiple products, which some of do not include 'same day dispatch' the products which do qualify will be dispatched and the rest within normal dispatch time frames.
Do you ship internationally?
No, we do not currently offer international shipping. You can place an order from a foreign country; however, orders can only be shipped to Australian postal addresses.
Do you provide delivery services to distant areas that are far from the nearest town?
99.9% of Australians receive excellent services from Australia Post. Just include it in your delivery address if you have a post office, service station, or local pub where we can deliver the goods, and we'll get it there!
What delivery options do you offer?
We offer Standard roadway and express delivery. If you order stock from our brand, we also offer pickup from our warehouse. For delivery rates, you can see the details here - https://www.workdepot.com.au/info/shipping-info
Do you guarantee delivery ETA?
Please note that we can not offer a 100% guarantee regarding delivery timings. This is mainly because after the order is picked up by the courier, we can account for any delays faced by them while making the delivery of your order.
What if I need some Hi-Vis garments urgently?
If you order stock from our brand, then we can have your order dispatched as quickly as possible. We can also have your order dispatched the same day if you place your order in the morning before our daily driver comes to pick up the order.
Please see the link for our range of products from our brand - https://www.workdepot.com.au/products/brand/code-red
How do I access my tracking details?
Once your order is processed and shipped, we send an email containing the tracking number and the link for your order. The tracking link also provides the number of packages in your order. If provided by the courier, you can also check the ETA for your delivery.
Which couriers services do you use?
We usually use Australia Post and StarTrack for deliveries. But depending on the location and urgency of the order, we may use other services too. E.g. we use Capital Transport if the delivery is to be made on the same day and within Sydney Metro. For urgent deliveries outside of Sydney, we may also use TNT Express.
Please note that for urgent deliveries, the delivery charges will be higher.
Can I arrange for a courier pickup for my order?
If your order is for hi-vis garments from our brands (CodeRed and GoVests), or your order is being printed in our warehouse, then yes, you can arrange for your courier pickup from our warehouse.
But please check in with us via call or email before placing the order, if you wish to arrange for your courier.
Why I am I seeing different shipping charges for different items in my cart?
If you place an order for items from more than one supplier, then the shipping is calculated separately for each supplier. This is because these items are shipped to you directly from the supplier's warehouse.
At the time of checkout for your order, we'll show you delivery charges for each of your products. Depending on the supplier, we can also offer express shipping.